On March 9, 2003 my
wife and I boarded the Carnival Destiny on a seven day southern
Caribbean cruise; this was our fourth trip on a Carnival ship and
while we had a nice time I am sorry to say this was NOT one of our
best experiences with Carnival Cruise Lines. I would like to point
out the following problems.
around 4:00 PM – As we entered the pier the lack of organization
was apparent. We joined the mile long luggage trail and hoped for
the best. About ¾’s of the way to the counters our line merged
with another mystery luggage line, merging onto a highway in a car
is no challenge, merging with 6 pieces of luggage and a couple of
hundred hot irritated humans is a major challenge. Where was the Carnival
staff that should have been assisting guests through this fun
process? I guess you don’t have them in San Juan. We now joined
the line to get our paperwork checked and our credit card
information verified, after waiting in this line for 20 minutes we
noticed people using a parallel line and proceeding directly to
the check in area. We made our way to this line and were rudely
informed that this line was for individuals who were already
checked in at the airport (we still don’t know what that
statement means) and were directed to the end of the line we had
just left, Once more where were the Carnival staff?
2. Captains cocktail
reception – what a joke party ran from 7:00-8:30 which was great
for the people with late seating for dinner but not for guests
with the early seating. Who wants to have snacks after eating? And
not much time to enjoy the event. why not just give each guest 2
free drink coupons good only on that night or just offer guests a
free drink or 2 in the dining room on that night
3. Returning guest
party – not well organized, staff was overwhelmed and not all
returning guests were invited.
4. One of the
hot hubs by the main pool on lido deck was not working for the
5. Why are hot tubs
on timers that no one seems to know when they go on and off?
6. Main pool on lido
deck was closed for the entire last day of the cruise.
7. Why does the in
room TV say pool temp is 100.2 degrees, but people were getting
out with blue lips?
8. San Juan city
a. We paid a different amount than other people on the same tour
b. Our luggage did not show up at airport until 1.5 hours after we
were dropped off at airport. No representatives from Carnival
available where we were dropped off and the representatives
boarding new passengers had no idea what was going on (and were
not in a big rush to offer any assistance). We walked the entire
length of San Juan airport multiple times. Finally our luggage
arrived; we were informed that the delay was caused by a problem
with the truck.
1. Room steward
(Cabin # 9157) was great, very friendly and attentive (consistent
with all on all our cruises)
2. Dining room staff (Jorge and Romeo table 340) was great, very
friendly and attentive.
3. Food in all venues was great.
4. Room was nice first time we ever had an inside cabin and we