trying several cruise lines, from Royal Caribbean to Seabourn, we
wanted to try the acclaimed 6 star service of Silversea. This turned
out to be the most terrible cruise experience ever and had nothing
of a 6 star service at all.
embarkation, we were told our suite access cards weren’t there. We
had to report to Reception. We entered the vessel and were offered a
drop of welcome champagne. This was literally a drop, since the
glass wasn’t even half full. Reception didn’t seem to know
anything about our access cards. After a 15 minute investigation, we
were told that we had to move to another suite. No reasons at all
were given. We ended up in our “new” suite, but naturally our
luggage ended up in the booked suite (since you put your suite
number on the luggage tags before embarkation). It took 45 minutes
and a lot of frustration before we actually could start to unpack.
suite was nicely appointed. The bathrooms are lovely with just
anything one could ask for. The suite set-up was poor. Upon
reserving the cruise we clearly informed Silversea we would be two
men and asked for a 2-man set up (a set of 2 larger bathrobes,
slippers, etc). This request was not granted. The set up was for a
man and a women. Besides that, the bathrobes both contained stains.
So did the balcony chairs, of which one was broken as well. The
in-suite table also was broken and could not be lifted up, making it
impossible to have any proper dinner or meal over there.
booking, we requested our on-board credits, which we were entitled
to (Singapore Airlines frequent flyer and Relais and Chateaux). This
was confirmed by Silversea’s reservations department. Once onboard
only the Singapore Airlines credit was granted. It took us four
major discussions and finally a hefty talk with the hotel manager to
achieve our goal.
in all, a terrible start for a cruise line that claims to be 6 star
and would go above and beyond. The ship itself is beautiful. The
public rooms are appointed nicely and luxurious. The main dining
room is large enough to seat everyone at the same time and service
is efficient. Quality of the food is not so good and absolutely not
up to 6 star. We even got raw food items twice. The wine advice by
the sommeliers is poor and they seem to just pour what is selected
by upper management. The Maitre d' was informed of our experiences
and asked us if he could do a special meal for us one evening. We
agreed and he did ask about our likes and dislikes. Since one of us
is allergic to seafood we clearly mentioned that. On the evening of
the so called “special and personal dinner” none of the waiters
seemed to know about this. We had to ask for the Maitre d' in person
and than we were told the menu. We were shocked. As an appetizer
they had shrimps!
food in the verandah café was mostly lukewarm or even cold. Refill
of items was poor and sometimes even not at all.
the ship only half full, service still was so-so and staff sometimes
seemed to have no time at all. The exception was the main dining
men’s toilet on the sundeck was broken and stayed like that for
the entire cruise, even after reporting it to the hotel manager.
home, we put our experiences on paper and sent them to Silversea. It
took finally 2 months and a threat with legal action to get at least
a reply at all. This was not satisfactory, since all details were
washed and wiped away
this was a very negative cruise experience. We absolutely do
understand that sometimes things can go wrong and 100% perfection
doesn’t exists, but a 6 star product should be able to also
satisfy, at the end, the customers for which everything seems to go
wrong. We do not recommend this cruise line to any one. Staff is
very, very, very arrogant and the head office even more. They think
and feel they’re the best and don’t hesitate to show you this at
any moment of the day.
you think you’re going to experience 6 star service with Silversea,
you will be extremely disappointed.
Lijkendijk & R. van Meeuwen